The NextGen® Certified Professionals at ITelagen® provide Level 1 and Level 2 support for both NextGen EHR and EPM.
Unlimited Remote Support
Our service includes support for all staff members with no limitations. Our ITVision® remote control technology revolutionizes the way we support NextGen EHR for your staff. When a staff member calls in for assistance, our NextGen certified specialists are able to take control of the desktop computer to provide fast, easy and secure support service.
ITelagen is a certified partner of NextGen® which provides ITelagen’s engineers with fast access to NextGen® support and tools. Our staff will interface with the NextGen Healthcare support team for Level 3 issues if and when needed for a fast and efficient resolution
HIPAA Compliant/Certified Healthcare
ITelagen’s NextGen® EHR support services are operated as ISO 27002 and 27799 compliant, both of which are information security standards that ensure the security of patient data.