Unlimited Remote Support
Our service includes support for all staff members with no limitations. Our ITVision® remote control technology revolutionizes the way we support NextGen EHR for your staff. When a staff member calls in for assistance, our NextGen certified specialists are able to take control of the desktop computer to provide fast, easy and secure support service.

NextGen Partner
ITelagen is a partner of NextGen which provides ITelagen’s engineers with fast access to NextGen support and tools. Our staff will interface with the NextGen Healthcare support team for Level 3 issues if and when needed for a fast and efficient resolution

HIPAA Compliant/Certified Healthcare
ITelagen’s NextGen EHR support services are operated as ISO 27002 and 27799 compliant, both of which are information security standards that ensure the security of patient data.