Desktop Support

ITelagen® Desktop IT Support provides a complete solution for securing, supporting and managing each desktop and laptop in your practice.

Unlimited Remote & Onsite Support
When you call in for assistance, this enables our service technicians to take control of your desktop computer to provide you with fast, easy and secure support service. On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.

Proactive Monitoring
Our Automated Desktop Support Agent software includes technologies that will automatically and seamlessly fix problems on your computer. The Automated Desktop Support Agent is a resident application on the computer that constantly scans the computer for potential issues, sends an alert if and when an issue arises, and automatically resolves the problem or offers instructions on how to fix it.

Microsoft Security Patch Management
With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, ITelagen® will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.

“47 Point” Diagnostics/Health Monitoring
Our computer diagnostics software diagnoses 47 key points of your computer health and provides a detailed report of your computer to the ITelagen® service technician. This report includes information about the computer’s hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that your service technician can provide you with support tailed to your specific computer.

Anti-Virus Monitoring, Management, & Updates
We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated.

Inventory of PC Hardware
Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading.